FAQ

Before you book

How do I make a booking on your website?

To make a booking on our website, simply follow these steps:

1. Fill out all the required information on the booking form.
2. Follow the prompts and steps as directed by the form.
3. Provide all necessary details, including your personal information, contact information, pick-up and drop-off locations, flight details (if applicable), number of passengers, and dates and times of arrival and return.
4. Review your booking details to ensure accuracy.
5. Proceed to the payment section and complete your payment securely through the provided payment gateway.
6. Once your booking is confirmed, you will receive a confirmation email with all the relevant details of your transfer.

If you encounter any difficulties or have any questions during the booking process, please feel free to contact us for assistance. We are here to help ensure that your booking experience is smooth and hassle-free.

What information do I need in order to book?

To book a transfer, you will need to provide the following information:
– Personal information (including name)
– Email address
– Contact number
– Exact pick-up and drop-off addresses
– Flight number (if applicable)
– Number of passengers
– Arrival and return times and dates

If you have any special requests, such as child seats, please indicate them in the “NOTES” field and specify the age of the child so that we can provide the appropriate seat. We strive to ensure that your transfer meets your specific needs and preferences.

I cannot find a route I want to book. What to do?

If you cannot find the route you want to book, you can still make your reservation by contacting us directly at info@a-transfers-croatia.com. Our team will assist you in arranging the transfer according to your specific requirements. We are committed to providing you with personalized service and ensuring that your travel needs are met.

How do I pay for my transfer?

Payment for your transfer can be made securely through the booking form on our website using the Stripe platform for online payments. If you prefer to pay via bank transfer, please kindly contact us at info@a-transfers-croatia.com, and we will provide you with the necessary information to proceed with the payment.

Can I book a transfer with more than one stop?

Certainly! For bookings with more than one stop, we kindly ask you to send us an inquiry to booking@a-transfers-croatia.com. We will be happy to assist you in arranging a customized transfer that meets your specific requirements.

Before you travel

What luggage entitlement will I have?

For each vehicle, there is a maximum number of passengers indicated, and each passenger is entitled to one piece of luggage (regular size).

Where will I meet the driver when I arrive?

If your pick-up point is at the airport, the driver will be waiting for you at the arrivals terminal holding a sign with your name on it. If the pick-up is at a hotel, the driver will be waiting outside the hotel. If your accommodation is within a pedestrian zone, upon receipt of your reservation, we will send you the coordinates for pick-up.

What happens if I can’t locate my driver?

If you are unable to locate your driver, please contact us immediately using the emergency number provided on your purchase order. Our dedicated team will assist you in locating your driver and ensuring that you reach your destination safely and on time. Your safety and satisfaction are our top priorities, and we are here to help in any way we can.

My group size has changed, can I choose another vehicle?

Certainly! You can choose another vehicle to accommodate your changed group size. All you need to do is inform us of the change in advance, and we will make the necessary arrangements for you.

How long will the transfer take?

The duration of the transfer depends on the selected route, but we strive to take the fastest option available to shorten travel time. Our operational center continuously monitors the situation on all routes, and drivers are promptly informed of any potential delays.

Documents

If traveling to Montenegro or Bosnia and Herzegovina from Croatia

If traveling to Montenegro or Bosnia and Herzegovina from Croatia, and you are not a citizen of Schengen zone countries, you will also need a valid passport. Please ensure that you have your passport with you if traveling to Montenegro or Bosnia and Herzegovina from Croatia and you are not a citizen of Schengen zone countries. This is important to facilitate entry into these countries and ensure a smooth transfer experience.

What if I am traveling with special documents such as a visa or residence permit?

If you are traveling with special documents such as a visa or residence permit, be sure to have them on hand during the transfer. Ensure that they are valid and appropriate for your trip to avoid any potential issues at the border or when entering the destination.

Do children need special documents for the transfer?

Yes, children also need valid identification documents during the transfer. If necessary, ensure that children have passports or identity cards, as well as any required entry documents for the destination.

What documents do I need to have during the transfer?

For your transfer, you will need to have a valid form of identification, such as a passport or identity card. If you are traveling internationally, it is also advisable to have your passport and any necessary visas.

Additionally, passengers should have a printed or digital copy of the booking confirmation that we send via email after the payment has been processed.